How to order

You can order directly from our website and pay on-line securely through PAYPAL. Simply add items to the shopping cart and checkout when you have completed your selection. If you require multiple units of the same item please email us first to check availability!

Out of Stock items/Special Order items

Occasionally demand out-strips supply and an item you have ordered may be out of stock, we give you an option to wait for item to be made (time will be quoted)refund or replace with an alternative item of equal value. Your order may be shipped in separate shipments to speed up the delivery process.

Payment

We accept payment through Paypal. If you would like to pay by Postal order or cash you must first submit your order by email via the contact us page. We will then send you your order total and the address details to submit your payment. Please note - Orders will only be reserved for a maximum time of 7 calendar days.

Delivery

We aim to dispatch your order within 48 hours of payment receipt but in extreme cases please allow up to 28 days for delivery from placing your order. Orders are shipped via Royal Mail 1st Class recorded. Each order regardless of weight incurs one shipping fee of £3.50. International buyers should email for a shipping quote.

Returns

We will exchange or refund any item you are not happy with provided they are returned in their original condition within 7 days of receipt. You must first contact us with details of your order and request a Returns Authorisation code. Please ask for proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit. We only REFUND the price of the product and not any shipping or handling charges.

Customer care

If you require further information about our products, special orders or advice about your order please email us via the contact page. We will try to respond to all email inquiries within 48 hours.